Quality & Surveys

The Michigan Department of Health and Human Services requires that each PIHP have a Quality Assessment and Performance Improvement Program (QAPIP) that meets the standards based on the Guidelines for Internal Quality Assurance Programs, the Balanced Budget Act of 1997 (BBA), Public Law 105-33 and 42 Code of Federal Regulation (CFR) 438.359 of 2002.

SWMBH has a quality program that is in compliance with the Michigan standards by identifying 1) an adequate organizational structure which allows for clear and appropriate administration and evaluation of the QAPIP; 2) the components and activities of the QAPIP; 3) the role for recipients of service in the QAPIP; and 4) the mechanisms or procedures to be used for adopting and communicating process and outcome improvement.

2023 Customer Satisfaction Survey

SWMBH is conducting a Satisfaction Survey for customers served by any CMH in the region – Barry, Berrien (Riverwood Center), Branch (Pines Behavioral Health), Calhoun (Summit Pointe), Cass (Woodlands BHN), Kalamazoo (ISK), St. Joseph, and Van Buren.

The survey is 100% voluntary and confidential.

The purpose of this survey is to collect your views on the services and programs you or your immediate family members have received. It takes ~3 minutes to complete.

Click Here to Complete Survey
or scan the QR code below.

Customer Satisfaction Survey
2022 Consumer Satisfaction Survey Analysis